Returns & Exchanges

Satisfaction Guaranteed

Shop with confidence at Gracious Home. If you're not absolutely delighted with your purchase we are happy to make a return or exchange.

What is the return policy?

We will accept returns and exchanges of eligible items in new and unused/resalable condition, in our sole discretion within 30 days of receipt with a valid proof of purchase. Shipping and handling fees will not be refunded. Customers are responsible for return shipping costs.

Refunds will be issued in the form of the original tender.

Returns without original receipt or with gift receipt will be refunded in the form of credit to be used in-store or online (unless we have a record of your purchase in our system). Cash and check refunds over $250 will be refunded by company by check mailed to your address (delivery may take up to 21 business days).

There are no returns or exchanges on Clearance, As-Is, or Final Sale merchandise. We do not accept returns or exchanges on any holiday specific merchandise.

Special Orders, Custom Orders, Lighting Orders, Custom Bedding Orders, Down Bedding Orders, Furniture and Direct Ship Orders require full payment and are non-cancelable and non-refundable unless defective (no returns, online or in-store).

Basic bedding items including pillows, comforters, and mattress pads are not eligible for exchange or refund unless there is a manufacturer defect or error. We cannot accept returns or exchanges of items that have been used or washed. Other restrictions may apply.

What is your policy on delivery returns?

Upon delivery, please carefully examine each piece in your order. If you wish to return any item for any reason, please contact Gracious Home’s customer service (800)-237-3404 within 2 days of your delivery. Delivery fees are not refundable and a pick-up fee equal to the delivery fee but not less than $15 will be assessed unless materials are damaged, imperfect, or defective.

What is your damage policy?

Everything we ship is thoroughly inspected at several key points in our packaging and delivery process to make sure it's received in good condition. If the box or crate is damaged upon arrival it is your responsibility to note that on the bill of lading at time of delivery. In the rare occurrence that an item arrives damaged on delivery or is otherwise damaged before your possession, please notify the delivery team or a customer care representative at (800)-237-3404 within 48 hours of the receipt of the product. We are not responsible for damages claimed if reported more than two business days after being received.