Shop with confidence at Gracious Home. If you're not absolutely delighted with your purchase we are happy to make a return or exchange.
- Items returned within 14 days of the purchase date are eligible for a full refund in the form of the original tender. An original receipt or gift receipt is required for all returns and exchanges.
- Returns without original receipt or with gift receipt will be refunded in the form of a store credit (unless we have a record of your purchase in our system). Cash and check refunds over $250 will be refunded by company check mailed to your address (may take up to 21 business days).
- There are no returns or exchanges on Clearance, As-Is, or Final Sale merchandise. We do not accept returns or exchanges on any holiday specific merchandise.
- Special Orders, Custom Orders, Lighting Orders, Custom Bedding Orders, Down Bedding Orders, Furniture and Direct Ship Orders require a 100% deposit and are non-cancelable and non-refundable unless defective (no returns, online & in-store).
- Basic bedding items including pillows, comforters, and mattress pads are not eligible for exchange or refund unless there is a manufacturer defect or error. We cannot accept returns or exchanges of items that have been used or washed.
To make a refund or exchange please contact Gracious Home’s customer service team at (800) 237-3404 within 14 days of purchase to request a pre-paid UPS shipping label. Then mail back your return or exchange within 7 days so we may complete the return or exchange process.
Please note that it typically takes about 5-10 business days for your item(s) to arrive at our fulfillment center and be processed for refund or exchange. If returning, once we receive your qualifying item(s) and approve your refund, Gracious Home will credit your original method of payment. Depending on your financial institution, please allow an additional 2–10 business days for the refund credit to post to your bank or credit card account. If exchanging, once we receive your qualifying item(s) and approve the exchange, Gracious Home will process and ship you your replacement item(s). Please allow 2-3 days for all exchange orders to be processed plus, transit time to your shipping location. Click here for additional information on our shipping policy.
Upon delivery, please carefully examine each piece in your order. If you wish to return any item for any reason, please contact Gracious Home’s customer service (800)-237-3404 within 2 days of your delivery. Delivery fees are not refundable and a pick-up fee equal to the delivery fee but not less than $15 will be assessed unless materials are damaged, imperfect, or defective.
DELIVERY DAMAGE POLICY
Everything we ship is thoroughly inspected at several key points in our packaging and delivery process to make sure it's received in good condition. If the box or crate is damaged upon arrival it is your responsibility to note that on the bill of lading at time of delivery. In the rare occurrence that an item arrives damaged on delivery or is otherwise damaged before your possession, please notify the delivery team or a customer care representative at (800)-237-3404 within 48 hours of the receipt of the product. We are not responsible for damages claimed if reported more than two business days after being received.