Returns & Exchanges

 

CUSTOMER SATISFACTION

Shop with confidence at Gracious Home. If you're not absolutely delighted with your purchase we are happy to make a return or exchange.

RETURN POLICY

  • Items returned within 30 days of the purchase date are eligible for a full refund in the form of the original tender. An original receipt or gift receipt is required for all returns and exchanges.
  • Returns without original receipt or with gift receipt will be refunded in the form of a store credit (unless we have a record of your purchase in our system). Cash and check refunds over $100 will be refunded by company check mailed to your address (may take up to 21 business days). 
  • There are no returns or exchanges on Clearance, As-Is, or Final Sale merchandise.
  • Special Orders, Custom Orders, and Direct Ship Orders require a 100% deposit and are non-cancelable and non-refundable unless defective (no returns, online & in-store).
  • Basic bedding items including pillows, comforters, and mattress pads are not eligible for exchange or refund unless there is a manufacturer defect or error. We cannot accept returns or exchanges of items that have been used or washed.

A written copy of our return policy will be provided to you upon request.

DELIVERY RETURNS

Upon delivery, please carefully examine each piece in your order. If you wish to return any item for any reason please contact Gracious Home’s customer service ((212) 517-6300) within 2 days of your delivery. Delivery fees are not refundable and a pick-up fee equal to the delivery fee will be assessed unless materials are damaged, imperfect, or defective.

DELIVERY DAMAGE POLICY

Everything we ship is thoroughly inspected at several key points in our packaging and delivery process to make sure it's received in good condition. If the box or crate is damaged upon arrival it is your responsibility to note that on the bill of lading at time of delivery. In the rare occurrence that an item arrives damaged on delivery or is otherwise damaged before your possession, please notify the delivery team or a customer care representative at 800-237-3404 within 48 hours of the receipt of the product. We are not responsible for damages claimed if reported more than two business days after being received.